Crikiya's Privacy Policy

1 Introduction

Welcome to Crikiya. Thank you for reading our Privacy Policy. This policy explains what information we collect when you use the Crikiya platform, how we use it, and how we keep it secure.

As one of Bangladesh's most trusted online gaming and Sports Betting platforms, Crikiya believes your privacy is a fundamental right. We use the highest-grade technology and security measures to protect your personal information.

This Privacy Policy applies to all Crikiya services — including the website, mobile app, live chat, and other communication channels. By using the Crikiya platform, you agree to this Privacy Policy.

2 What Information We Collect

Crikiya collects your information through various means in order to deliver the best service and keep your account secure. The information we collect includes:

We only collect information that is necessary to provide our services. We do not ask for anything beyond what is required.

3 How Your Information Is Used

Crikiya uses your information only for specific, legitimate purposes. We never use your data for anything beyond that scope without your consent.

• For account registration, verification, and management
• To process deposits, withdrawals, and financial transactions
• To provide customer service and technical support
• To ensure platform security and prevent fraud
• To meet legal and regulatory obligations
• To promote responsible gaming and identify problematic behavior
• To improve the platform and launch new services
• To send you relevant bonuses and offers (you can opt out at any time)

We never sell your data to advertising companies or use it for marketing without your consent.

4 Data Sharing Policy

Crikiya does not share your personal information with third parties — that is a core principle. However, limited data may be shared in certain specific circumstances:

• Payment Processors: Minimum information required to process financial transactions
• Legal Authorities: Due to a court order or legal obligation
• Anti-Money Laundering: To report suspicious financial activity to the relevant regulatory authority
• Technology Partners: For service delivery purposes only — they are also bound by our privacy policy

5 Cookie Policy

The Crikiya website and app use cookies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled
• Functional Cookies: To remember your language preference and settings
• Analytics Cookies: To understand platform usage — data remains anonymized
• Performance Cookies: To improve page load speed and identify errors

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not work properly.

6 Data Protection Measures

Crikiya uses industry-leading technology to keep your data secure. Our security framework includes:

• 256-bit AES encryption — TLS/SSL protocol on all data transfers
• Two-Factor Authentication (2FA) — an extra layer of account security
• Firewall and intrusion detection systems — to prevent unauthorized access
• Regular security audits and penetration testing
• Data backup and disaster recovery systems
• Strict data access controls and staff training

7 Your Rights

As a Crikiya user, you have several important rights over your own data. We respect these rights and make them easy to exercise:

• Right to Know: You can request to know what data we hold about you
• Right to Rectification: You may request a correction of any inaccurate information
• Right to Erasure: You may request deletion of your data under certain circumstances
• Portability: You have the right to receive a copy of your data
• Right to Object: You may object to specific uses of your data
• Marketing Opt-Out: Right to opt out of promotional emails or notifications

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

8 Children's Privacy

Crikiya strictly refrains from providing services to anyone under 18. We do not knowingly collect any information from minors.

• Account registration is strictly prohibited for users under 18
• No information from minors is knowingly collected
• If age verification fails, registration is automatically rejected
• Parents can report suspicious accounts to us

If it is found that data from a minor has been collected, it will be deleted immediately and the account will be closed.

9 Third-Party Links & Services

The Crikiya platform may integrate certain third-party services such as payment gateways. These services have their own privacy policies, and Crikiya is not responsible for those policies.

• Payment gateways comply with their own PCI DSS standards
• We work only with trusted and verified partners
• We recommend reviewing the policies of any third-party services before using them

10 Data Retention Period

Crikiya retains your data only for as long as necessary. Retention periods are determined by legal obligations and business requirements.

• Account Information: For the duration of the active account and 5 years after closure
• Transaction Records: Minimum 7 years as required by law
• KYC Documents: 5 years from the date of verification
• Log Files: Up to 12 months, after which it is automatically deleted
• Marketing Preferences: Takes effect immediately after opt-out

Once the retention period expires, your data is automatically deleted or anonymized securely.

11 Policy Updates

Crikiya may update this Privacy Policy from time to time. We will notify you in advance of any significant changes.

• You will be notified of significant changes via email or in-app notification in advance
• The date of any update will always be shown at the top of the page
• Continued use of the platform after a new policy takes effect will be considered acceptance of the updated terms
• You can view an archive of previous policy versions at any time

We recommend checking this page occasionally to stay up to date with the latest policy.

12 Get in Touch

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our data protection team.

• Email: [email protected]
• Live Chat: Available directly on the platform (24/7)
• Response time: within 3 business days